FAQ

🔑Account Management

• I want to save my progress.
• Your account has been suspended and cannot be accessed.
• I lost my linked account.
• What is an account PID?
• Where can I check my account PID?
• Can I play the game with my existing account even if I change devices?

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🔧Installation and Initialization

• What are the minimum device specifications required to play the game?
• The game won't launch.
• The game does not run smoothly on an emulator.
• The game is not being updated on the app market.
• How do I check my device's OS version?

🧩How to play

• Is there any content that is unavailable in offline mode?
• Can I play the game while offline?
• What kind of game is PawPop Match? How do I play?
• What is a heart?
• What are fairy skills?
• What are power blocks and what effects do they have?

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😀Profiles and Friends

• It says the nickname is unavailable.
• How can I decorate my profile?
• How do I add friends?
• I want to know my friends' rankings.
• I want to remove a friend.

🧡Guild

• I want to make a guild.
• How do I join a guild?
• What can I do once I join a guild?
• I want to kick a guild member.
• I want to leave a guild.
• I want to change the guild leader.

🧾Purchases

• I have not received the item I purchased.
• The item was purchased twice.
• I want to check my payment history.
• I want to receive a refund for a purchased item.
• An error occurs when I try to purchase an item.
• I received a notification that $1 has been charged.

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💡Troubleshooting the Issues

• Can I disable notifications?
• An error occurred while playing the game.
• I'm experiencing frequent interruptions and crashes while playing the game.
• I can't watch ads.
• I want to make a suggestion.
• I accidentally used Golds. Is it possible to restore them?

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❓Submit a request

• I want to submit an inquiry to customer support.